#1 Top Rated Istanbul Tours AgencyBest Price GuaranteeBook Now, Pay LaterFree CancellationLicensed Local Guidesgetistanbultours.com#1 Top Rated Istanbul Tours AgencyBest Price GuaranteeBook Now, Pay LaterFree CancellationLicensed Local Guidesgetistanbultours.com

Terms and Conditions

These Terms and Conditions apply to every purchase made on getistanbultours.com and to every booking made by phone, email or WhatsApp with our reservation team. Services are sold and provided by Git Turizm Tic. Ltd. Şti. ("the company", "we", "us"), trading as Get Istanbul Tours, a licensed TÜRSAB member travel agency.

The person who makes a booking accepts these conditions on behalf of every guest named in that booking. No change to these Terms and Conditions is valid unless it is made in writing by an authorised representative of the company. If anything in these terms is unclear to you, please contact us before you confirm a booking.

Payment

  • We accept Mastercard and Visa.
  • Payments are processed by Git Turizm Tic. Ltd. Şti., the booking and payment processor for getistanbultours.com.
  • All tours are fulfilled by Git Turizm Tic. Ltd. Şti.. Some parts of a tour may be provided by third parties under contract with the company.
  • Once payment is made and the booking is confirmed, all guests are bound by these Terms and Conditions.

Full Payment in Advance

Tours involve detailed planning, logistics and ticket issuing, so we cannot guarantee a booking until it has been paid in full. Please check that the services, dates and prices in your booking are correct before you pay.

Currency

Prices on this site are shown in US dollars unless another currency is stated on the page or selected by you. Bookings are processed in US dollars unless you request otherwise on the page. Any fees charged by your card issuer for the payment are your responsibility. For questions about currencies, exchange or payment options, please contact us before booking.

Meeting Points and Delays

After booking you receive a confirmation email with the meeting point and meeting time. This applies to group tours, private tours and private transfers.

  • Please be at the meeting point 15 minutes before the start time and allow plenty of time to get there.
  • If you are running late or cannot find the meeting point, call the number in your confirmation email and we will do our best to help.
  • Reaching the meeting point on time remains your responsibility. The operator is not responsible if you fail to arrive on time; see the late arrival and no-show rules in our Cancellation Policy.

Cancellations and Amendments

Cancelling or changing a booking may lead to cancellation or amendment fees, as set out in our Cancellation Policy. Please send any cancellation or change by email to [email protected] or by phone to +90 545 307 67 88. A booking is only cancelled or amended once we have confirmed it by email and any applicable fees have been assessed.

Promotional Codes

  • Coupon codes and discounts must be applied before purchase; we cannot apply discounts retroactively.
  • Promotional codes cannot be combined, merged, transferred or reused unless stated otherwise.
  • Every promotional code has an expiry date. If no date is stated, the code expires one year after it was issued.

Valid Identification

Every member of your party should carry valid identification on the day of the tour. This is especially important for guests who received an age or student reduction; students should bring a valid photo ID to every tour.

No Refunds for Unused Services

Each tour is sold as a complete package, so we do not give partial refunds for any part of a service a guest chooses not to use. If you have bought tickets, tours or site visits elsewhere that overlap with your booking, the company is not responsible for refunding or prorating those costs.

Travel Insurance

We strongly recommend travel insurance that covers cancellations and delays caused by events beyond anyone's control, such as bad weather, strikes or earthquakes. We also recommend medical and personal insurance to cover medical costs, lost baggage, lost belongings and similar mishaps. Guests agree that neither the company nor its local partner operators are liable for such events. Insurance claims must be made directly to your insurer, not to Git Turizm Tic. Ltd. Şti. or its affiliates.

Liability

Git Turizm Tic. Ltd. Şti., together with its websites, brands, subsidiaries, affiliates, employees and agents, acts only as an agent for the suppliers who provide transport, sightseeing, guiding, escort, activities and other services connected with a booked tour. These services are subject to the suppliers' own terms. The company does not own or operate these suppliers and has no control over their staff, equipment or operations.

For that reason the company accepts no liability for personal injury, death, damage to property, or any other loss, accident, delay, inconvenience or irregularity caused by:

  1. illness, weather, strikes, hostilities, war, terrorism, natural events, local laws or similar causes;
  2. any wrongful, negligent, wilful or unauthorised act, omission or default of a tour supplier or its employees or agents;
  3. any defect in or failure of a vehicle, piece of equipment or instrument owned or operated by a supplier;
  4. any wrongful, wilful or negligent act or omission of any other party not under the direct supervision, control or ownership of Get Istanbul Tours.

All services and accommodation are subject to the laws and regulations of the country in which they are provided. Get Istanbul Tours is not responsible for the baggage or personal belongings of any participant. Travellers who want cover for lost luggage or belongings should buy a suitable travel insurance policy.

Force Majeure

If a site, attraction or visit in your itinerary is closed because of force majeure, including strikes or other unforeseen closures, we will contact you as soon as possible and, depending on availability and at the company's discretion, offer a suitable substitute, reschedule to a different service or give a refund.

Governing Law and Disputes

These Terms and Conditions are governed by the laws of the Republic of Türkiye. If a dispute cannot be settled amicably, the courts of Türkiye have exclusive jurisdiction. Any disagreement about the interpretation or application of these terms shall, at the written request of either party, first be submitted to mediation and, if still unresolved, to binding arbitration. Guests agree that the company sets the venue and jurisdiction of any claim arising from a dispute.

Partial Invalidity

If a court of competent jurisdiction finds any provision of these terms invalid, void or unenforceable, the remaining provisions stay in full force and effect.

Entire Agreement

These Terms and Conditions are a standalone document and replace all other agreements between the parties, whether oral or written. Cancellation and amendment rules are set out in our separate Cancellation Policy, and the handling of personal data in our Privacy Policy.

Contact Us

For anything that is not urgent, email is the best way to reach us; we usually reply within a few hours and always within 24 hours. You can also check our FAQ page.