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Tell us your dates, group size and the tours you are interested in. We reply with a clear plan and price.
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Frequently asked questions
How do I book a tour with Get Istanbul Tours?
Choose a tour on its page and book online, or send us your dates and group size by email, phone or WhatsApp. Get Istanbul Tours is the trading name of Git Turizm Tic. Ltd. Şti., a licensed TÜRSAB member agency in Istanbul, and the same Terms and Conditions apply however you book. After booking you receive a confirmation email with the meeting point and start time. A booking is guaranteed once it has been paid in full, so check the date, number of guests and services before you pay.
What is your cancellation policy for tours and activities?
The cancellation terms shown on each tour page apply to that tour. On most of our day tours and activities you can cancel free of charge up to 7 days before the tour for a full refund, and cancellations within 7 days are not refundable. A cancellation must be sent in writing to [email protected] by the person who booked, with the booking reference. It counts only once we confirm it by email. Late arrival at the meeting point is treated as a no-show, and no refund is given.
Which payment methods do you accept?
We accept Mastercard and Visa. Payments are processed by Git Turizm Tic. Ltd. Şti., the company that runs getistanbultours.com, and bookings are charged in US dollars unless you ask for another currency on the page. Tours are confirmed after full payment in advance. For tailor-made trips and multi-day packages, the payment schedule is set out in your written quote before you confirm. If you have a question about currency or payment options, write to us before booking.
Which languages do your guides speak?
Every tour is led by a licensed local guide. English is our standard language, and we also arrange licensed guides in Spanish, Russian, Arabic, German and French. On some shared tours the languages are fixed and listed on the page; the small-group Old City tours, for instance, run in English, Spanish, French and Chinese. For a private tour, tell us your language when you book and we confirm the guide in writing. Rarer languages depend on availability for your dates.
Can you plan a tailor-made trip around Turkey for us?
Yes. Send us your travel dates, the number of travellers and the places you have in mind, and a planner replies with a day-by-day route and a full price. The proposal is free and you are not obliged to book. We can combine Istanbul, Cappadocia, Ephesus, Pamukkale, Antalya, Gallipoli and other regions, book domestic flights between them and add private guides and transfers. We change the plan until it fits, then book every service once you confirm.
How fast do you reply to messages?
Our team works every day from 09:00 to 21:00 Istanbul time (GMT+3). By email we usually reply within a few hours and always within 24 hours. For anything urgent on the day of your tour, call or send a WhatsApp message to +90 545 307 67 88, the same number printed in your confirmation email. For a tailor-made trip, include your dates, group size and the places you want to see, and we can send a route and price in the first reply.