Cancellation Policy

Get Istanbul Tours plans private and small group travel in Istanbul and across Turkey with professional guides and carefully prepared itineraries. Plans sometimes change, so this policy explains clearly what happens when a booking is cancelled or amended, by you or by us.

This policy covers every reservation made on getistanbultours.com or directly with our reservation team. All cancellation terms apply per person and per reservation. Services are operated by Git Turizm Tic. Ltd. Şti., a licensed TÜRSAB member travel agency.

Services Covered by This Policy

Guided city tours and activities
Private tours and small group tours
Multi-day travel packages
Hotel reservations arranged by our company
Flight reservations arranged by our company
Other travel services booked through our agency

Different services can carry different cancellation conditions, as set out below.

How to Cancel a Booking

A cancellation must be sent in writing by the person who made the original reservation. Please email [email protected] and include your booking reference and the names of the travellers.

The time of cancellation is the date and time your written request reaches our office. A booking counts as cancelled only after we have confirmed the cancellation to you by email.

Tours and Activities

If a tour or activity page shows its own cancellation terms, those terms apply instead of the general rules on this page.
Deadlines and refund conditions can differ from product to product; the applicable conditions are shown on the relevant product page.
Where a product includes third-party services such as flights, yacht rentals or special event tickets, those parts may be non-refundable or only partly refundable under the supplier's own policy.
All deadlines are calculated in the local time of the destination where the tour takes place.

Multi-Day Travel Packages

For confirmed multi-day travel packages, the following cancellation fees apply, calculated on the total confirmed package price and counted from the date of the first service:

When you cancel	Cancellation fee
After the deposit is paid, up to 30 days before the first service date	10% of the total package price
29 to 15 days before the first service date	30% of the total package price
14 to 5 days before the first service date	40% of the total package price
4 to 2 days before the first service date	50% of the total package price
Less than 48 hours before the first service date, or no-show	100% of the total package price

Services that are not used during the trip are not refundable.

Hotel Reservations

Hotel rooms arranged by Get Istanbul Tours follow the cancellation policy of the individual hotel.
We share the hotel's cancellation terms with you when we confirm the booking.
Some hotels, promotional rates and special event bookings are non-refundable.

Flight Tickets

If we issue flight tickets for you, cancellation is governed by the rules and restrictions of the airline. If a ticket is cancelled:

airline ticketing fees are non-refundable;
airline cancellation penalties may apply;
our agency service fee is non-refundable.

Any refundable amount is calculated under the airline's fare rules. Tickets issued on promotional or special fares may be fully non-refundable.

Third-Party Services

Some tours and packages include services from outside suppliers, including but not limited to:

Domestic or international flights
Yacht or boat rentals
Entrance tickets to museums and attractions
Hot air balloon flights and other special activities
Transportation services

These services can have their own cancellation rules, and their refund conditions are set by the supplier concerned.

Changes and Amendments

Requests to change the date, time or details of a confirmed booking must be made in writing. Changes are subject to availability, may change the price, and may carry an administrative fee depending on the service booked. We will do our best to accommodate reasonable requests.

Late Arrivals and No-Shows

Guests who arrive late, or who do not join the tour at the agreed meeting point and time, are treated as a no-show. In that case the booking is considered completed and no refund is given.

Changes to the Itinerary

We follow the published itinerary as closely as we can, but changes may be needed for reasons outside our control, including but not limited to:

Weather conditions
Traffic conditions
Government regulations
Site closures
Operational requirements

Get Istanbul Tours reserves the right to make reasonable changes to an itinerary when this is necessary.

Cancellation by Get Istanbul Tours

In rare cases we may have to cancel a tour because of insufficient participation, operational reasons, safety concerns or force majeure. If this happens, you can choose one of the following:

An alternative tour or travel date
A travel credit for future use
A full refund of the amount you paid

How Refunds Are Paid

Approved refunds are returned to the original payment method used for the booking. Processing usually takes about 7 to 15 business days; your bank or payment provider may add further time.

Travel Insurance

We strongly recommend that every traveller buys travel insurance to protect the cost of the trip. A good policy can cover medical emergencies, trip cancellation, travel interruption and lost luggage.

Force Majeure

Get Istanbul Tours is not responsible for cancellations, delays or changes caused by force majeure events, including but not limited to natural disasters, war or political unrest, government travel restrictions, public health emergencies and transportation disruptions. In such cases we will make reasonable efforts to offer alternative arrangements where possible.

Changes to This Policy

We may update this cancellation policy at any time. Changes apply only to bookings made after the updated policy is published.

Contact Us

For cancellation requests or questions about this policy, contact Get Istanbul Tours:

Email: [email protected]
Phone and WhatsApp: +90 545 307 67 88
Working hours: every day, 09:00 to 21:00 (Istanbul time, GMT+3)
Website: getistanbultours.com/contact