Privacy Policy
Last updated: 30 September 2026
Get Istanbul Tours respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, why we collect it, how we use it and what rights you have. In this policy, "Get Istanbul Tours", "we" and "us" mean Git Turizm Tic. Ltd. Şti. and its subsidiaries and affiliates.
Scope of This Policy
This Privacy Policy forms part of our Terms and Conditions. It applies to information we obtain through your use of getistanbultours.com and through bookings and enquiries made with our team by email, phone or WhatsApp.
Information We Collect
Information you give us
When you send an enquiry, request a quote or book a tour, you give us personal data such as:
- your name, email address, phone number and country;
- travel details such as dates, number of guests, hotel or pick-up address, flight details and any special requests;
- payment information, where you pay online. This is needed to complete the transaction and is used only to process and fulfil it.
Content you send us
Any text, documents or other information you type into our forms or send to us in connection with our services.
Information collected automatically
- Log data: like most websites, our servers record technical data when you visit, such as IP address, browser type and settings, date and time of the visit, language preference and pages requested.
- Location information: the general geographic area indicated by your IP address.
- Device information: the type of device, operating system and browser you use.
- Usage information: aggregated information about which pages are visited, which we use to understand and improve the site.
- Cookies: see the Cookies section below and our Cookie Policy.
How We Use Your Information
We use, process and store your information as needed to perform our contract with you and for our legitimate business interests, including to:
- run the website, keep it secure and process bookings and payments;
- plan and deliver your tours, transfers, hotels and other travel services;
- reply to your enquiries and send booking confirmations and tour logistics messages;
- send marketing emails and special offers, which you can unsubscribe from at any time (for users in the EEA, only with prior consent);
- produce aggregate statistics, improve our services and detect and prevent fraud and misuse.
Sharing Your Information
We do not sell, trade or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who help us run the website, conduct our business or serve you, such as guides, drivers, hotels, airlines and hosting or database service providers, provided they agree to keep the information confidential and use it only for that purpose.
We may also disclose information when we believe it is necessary:
- to comply with the law or respond to lawful requests from public authorities, courts or enforcement offices;
- to enforce our Terms and Conditions or investigate possible breaches of them;
- to investigate, prevent or act against illegal activity, suspected fraud or threats to people, property or our systems;
- to protect the rights, property or personal safety of Get Istanbul Tours, our users or others;
- in connection with a merger, acquisition, reorganisation or sale of all or part of our business, in which case personal data may be transferred to another entity subject to this policy.
We may share non-personal, aggregated data publicly or with partners. We do not share your personal data with third parties to let them show you their own advertising, and we never make your personal data public.
Emails From Us
From time to time we may email you about new tours and special offers. You can opt out at any time with the unsubscribe link in the email or by writing to us. Even if you unsubscribe from promotional emails, you will still receive messages about your bookings and tour logistics.
Cookies
Cookies are small text files that a website stores in your browser. getistanbultours.com keeps cookie use to a minimum and currently uses only essential first-party cookies:
| Cookie | Purpose | Duration |
|---|---|---|
| para | Remembers the currency you choose for displaying prices. It is set only when you change the currency. | 1 year |
| git_session | Keeps our staff signed in to the site administration area. It is never set for ordinary visitors. | 30 days |
If you save tours to your favourites, the list is kept in your own browser's local storage and is not sent to us. We do not currently use Google Analytics, Google Tag Manager, advertising cookies or other third-party tracking tags. Full details and instructions for controlling cookies are in our Cookie Policy.
Third-Party Services and Links
Our site may link to or embed content from other services, such as maps, WhatsApp or social media pages. Those services have their own privacy policies and may learn that you visited our site. We encourage you to read their policies.
Where Your Information Is Stored
Information you send us is processed by our team in Türkiye. Our website and booking systems also use trusted hosting and database service providers, so some data may be stored on their servers. By sending us information you agree to it being processed in this way.
How We Protect Your Information
We take reasonable technical, physical and organisational measures to protect your information. Data sent to and from our website is encrypted with TLS (SSL). No transmission over the internet can be guaranteed to be 100% secure, however, so you send information at your own risk. If we become aware of a security breach that affects you, we may notify you by email or by a notice on the site, and you may have a legal right to written notice depending on where you live.
Retention and Deletion
To ask us to delete your personal data, email [email protected] with your first and last name, email address and phone number. We will ask for additional information to verify your identity before deleting anything.
We keep personal data only as long as reasonably necessary for the purposes described here. Some data may be kept longer where needed for our legitimate interests, such as fraud prevention, or to meet legal obligations including tax, reporting and audit requirements.
Users in the EEA (GDPR) and Türkiye (KVKK)
We process personal data as necessary to perform our contract with you and on the basis of our legitimate interests in providing our services. We rely on your consent to send promotional emails and to place any non-essential cookies. In some cases we may process data to meet a legal obligation or to protect your vital interests or those of another person.
As a company based in Türkiye, we also process personal data in line with the Turkish Personal Data Protection Law No. 6698 (KVKK). Depending on where you live, you have the right to:
- learn whether your personal data is processed and request information about it;
- learn the purpose of processing and whether data is used for that purpose;
- know the third parties, in Türkiye or abroad, to whom your data is transferred;
- receive a copy of your personal data in a structured, commonly used and portable format;
- ask for incomplete or inaccurate data to be corrected;
- ask for your data to be deleted or destroyed under the conditions of Article 7 of KVKK;
- object to processing, including for marketing emails, and withdraw consent at any time.
To use any of these rights, email [email protected]. We may ask for information to verify your identity. If you are in the EEA and believe we have not complied with data protection law, you can complain to your local supervisory authority. Users in Türkiye can apply to the Personal Data Protection Board (KVKK Kurulu).
Children's Privacy
Our website and services are not directed at children under 18. We do not knowingly collect personal information from children under 18 without verifiable parental consent. If we learn that a child has given us personal information without such consent, we will delete it. If you believe this has happened, please contact us at [email protected].
Changes to This Policy
We may update this policy as our website, services, business or the applicable law change. We will tell you about material changes that affect your rights by email or by posting the revised policy with its effective date on this page, so please check back from time to time. By continuing to use getistanbultours.com after a change, you accept the updated policy.
Your Consent
By using our website, you consent to this Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or your personal data, the data controller is Git Turizm Tic. Ltd. Şti. (Get Istanbul Tours):
- Email: [email protected]
- Phone and WhatsApp: +90 545 307 67 88
- Working hours: every day, 09:00 to 21:00 (Istanbul time, GMT+3)
- Website: getistanbultours.com/contact